Terms

About these terms

These terms are an agreement between you and Unfactory. By signing in or placing an order, you agree to them. If you don't agree, please don't use Unfactory. Questions: [email protected].

Your account

• You must be 18 or older and have a mobile number. You can join from any country.
• Your phone number is your account. Keep your phone and codes to yourself: anyone with them can sign in as you.
• Tell us straight away if you think someone else has used your account.

Wishing and ordering through your AI

• You can connect an AI such as Claude, ChatGPT or Gemini. It can make wishes with you, suggest things it thinks you'd like, get prices and track what you've ordered.
• Nothing is saved or ordered without your yes. Before you pay for anything, you'll see the price.
• Things your AI makes for you without you choosing them are a surprise: you won't see what they are until they arrive.
• You're responsible for what's approved through your account and your connected AI. You can disconnect your AI at any time.

Countries

• Unfactory is for everyone, everywhere. Anyone can join and make wishes from any country.
• Making and delivery start in Nigeria. Other African countries come next, then the rest of the world.
• You pick your country when you sign in, and your phone number confirms it.
• Each country has its own founding numbers, its own First Hundred and its own line. Your founding number is your place in your country, like #12 in Ghana.
• If you live where we don't make and deliver yet, your founding wishes are reserved until we arrive in your country, with the same discounts. Nothing is paid until then. Within that order, countries with the most wishes go first.
• You can make a wish for someone in a country where we already deliver, such as family in Nigeria, and it can be made sooner.
• Prices are shown in naira for now. When we arrive in your country, we'll show prices in your currency before you pay.
• These terms apply wherever you live. Where your local law gives you extra rights as a consumer, you keep them.

Founding wishes

• Everyone who joins before making starts gets three founding wishes: one made for you by your AI, one for someone you love, and one you choose.
• Founding wishes are reservations, not orders. They'll be made when making starts in your country, in line order, and we'll message you before anything is made. Nothing is paid until then.
• The earlier you joined, the bigger your discount. Your price is shown when you make the wish and applies to that wish only, plus delivery unless we say it's included.
• If your surprise wish isn't right for you, you can swap it once for something of similar value.
• If we can't make a wish as described, we'll tell you and you won't be charged for it.
• Founding wishes, discounts and places in line have no cash value and can't be sold or transferred.

Wishes for someone else

• When you make a wish for someone, give us only their first name, phone number and city, and only for someone you know who'd be happy to hear from us.
• We send them one message saying something is being made for them, unless you choose to keep it a complete surprise, in which case we only contact them when it's ready. They give us their own address.
• If they say STOP or don't reply, we delete their number and you can give the wish to someone else.

Quotes, prices and payment

• A quote shows the price in naira, including delivery, and how long it's valid for.
• An order is confirmed once you approve it and payment goes through. We'll then message you to confirm.
• If we can't make something as quoted, we'll tell you before making it, and you can accept the change or get a full refund.

Making and delivery

• Items are made to order by Unfactory or by trusted manufacturing partners, using 3D printing, robotic and other manufacturing methods, whichever makes your item best.
• Preview pictures show what you'll get, but small differences in colour, texture and finish are normal.
• We'll keep you updated on WhatsApp or SMS: approved, being made, on its way, delivered.
• Arrival days are our best estimate. If we're going to be late, we'll tell you. If an item is very late, you can cancel for a full refund.
• Please give a correct delivery address and be reachable on your number.

What we can make

Wish for anything. What we can't make yet, we're learning to. Here is where things stand:

• Today: solid objects, mostly hand-sized up to about 30 cm, in plastic or resin.
• Coming: larger items, more materials and more ways of making, through robotic manufacturing and our partners. We'll tell you when something you wished for becomes possible.
• Not something we make: services, money, food, clothing, phones and other electronics, or anything in the section below.
• Someday wishes: dreams we can't make full size, like a private jet. We save them for fun and may offer a smaller version, such as a miniature. Saving a Someday wish isn't a promise to make it.

Problems, refunds and cancellations

• Faulty or not as approved: if your item arrives broken, faulty or clearly different from what you approved, tell us within 7 days with a photo. We'll remake it or refund you.
• Cancelling: you can cancel for free until making starts. After that, the item is made just for you, so we can't usually take it back because you changed your mind.
• Nothing in these terms takes away your rights under consumer law, including Nigeria's Federal Competition and Consumer Protection Act and the consumer law of the country where you live.

What we won't make

We can refuse or cancel any wish or order, with a full refund of anything you paid, if it is or could be used as:

• a weapon, a weapon part, or a replica or miniature of one, even as a joke;
• anything designed to hurt people, illegal, dangerous, or against safety rules;
• a copy of someone else's logo, brand, famous character or design that you don't have the right to use;
• something about real people without their permission, or anything political, hateful, harassing, or meant to deceive, such as fake documents or fake branded goods.

We only make what our machines and partners can make safely and well.

Your ideas and designs

• Your descriptions and ideas stay yours. You let us use them to design, make and deliver your order, and to improve how we make things.
• Designs we create for you are yours to keep and reorder. We may make similar items for other people, but we won't share your personal requests.
• You confirm you have the right to anything you ask us to copy or reproduce.

Our responsibility

• We'll make your items with reasonable care and skill.
• If something goes wrong, our responsibility for an order is limited to what you paid for it, except where the law doesn't allow that limit, such as for death or injury caused by our negligence, or fraud.
• We aren't responsible for delays or problems caused by things outside our control, such as network outages, strikes or extreme weather.
• Use items for their intended purpose. Items aren't toys for young children, food containers or safety equipment unless we say so.

Closing your account

You can stop using Unfactory and ask us to delete your account at any time by contacting [email protected]. We may suspend or close an account that breaks these terms or is used for fraud. Orders already paid for will be made or refunded.

Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If there's a problem, contact us first and we'll try to fix it. If we can't agree, the courts of Nigeria will decide, unless the law of the country where you live gives you the right to go to your local courts.

Changes

We may update these terms as Unfactory grows. If a change matters, we'll update the date at the top and tell you before it applies. Orders already placed follow the terms in place when you approved them.